Total Mobility

Important service updates and changes - COVID-19

Please read the Taranaki Regional Public Transport Services Update - Level 3 - 28 April 2020.

We've made changes to the Citylink bus services. Please read the important update on Citylink Services.
Download the current Citylink timetable here [PDF, 504 KB].

School buses: Citylink school buses will run only on required routes during Level 3. Students MUST advise their school if they require bus transport

SouthlinkThe Waverley to Hāwera service will continue once-weekly, with free fares. The Ōpunake-New Plymouth and Ōpunake-Hāwera services continue to be suspended. 

For more information on changes to Bus Services visit -

COVID-19 Important Notice - Total Mobility

As we move to Alert Level 2 on Thursday 14th May, Total Mobility will no longer be restricted to essential travel. This means our Total Mobility passengers will be able to use this service more freely to move around.

Any changes to services will be updated on these web pages and your Taranaki transport operators will be kept up to date.

Information updates can be found on the New Zealand government website - link)

Update 12 May: Total Mobility will remain fare free up until 30 June 2020 (regardless of covid alert level). Fares will resume as normal from 1 July 2020.

The only exception is that a Total Mobility passenger will pay the balance if their half share of a one-way trip is over the maximum subsidy of $20.

Under the Total Mobility scheme, the Council provides transport assistance to help people with impairments to get out and about in their communities.

Total Mobility ID card exampleTotal Mobility is a nationwide scheme aimed at assisting people with impairments to become more mobile and active in the community by providing transport assistance through approved taxi companies and companion driving services.

The Council’s Total Mobility Scheme provides discounted fares for eligible members who otherwise have no or limited access to public transport services. Whatever your need, including getting to medical appointments or to the supermarket, Total Mobility makes it easier by saving you up to half the cost of a normal fare.

How does Total Mobility work?

When you join Total Mobility you’ll be issued a personal ID swipe card and a user guide explaining the scheme with member terms and conditions.

Every time you make a one-way trip, your ID swipe card is swiped by the driver through a card reader. This electronically records your details and the details of your trip.

For each one-way trip you make your trip is subsidised by 50% up to a maximum subsidy of $20 (50% of a $40 fare), with you paying the remaining portion of the fare.

Where can I use the scheme?

Total Mobility is available in the Taranaki region and throughout many other centres in New Zealand. It is administered at a local level by participating regional councils who approve qualifying transport operators. Please note, not all transport operators are approved scheme providers.

You can use your magnetic-strip TM ID card in most regions throughout NZ.

In the very few regions where vouchers are still being used, you will need ‘out of region’ vouchers. Contact the Total Mobility team on 0800 868 662 at least 10 working days in advance to discuss your requirements. Trips are subject to the local maximum subsidy in the region you are visiting.

Your pre-travel ‘out of region’ checklist:

  1. Check that the transport operator is part of the Total Mobility Scheme.
  2. Check whether they accept the TM swipe cards or vouchers.
  3. If vouchers, contact the Total Mobility team at least 10 days before travelling to request that vouchers be posted to you.

Click on the links below for more details on Taranaki-approved operators.
For downloads and more information about Total Mobility throughout New Zealand view Total Mobility Forms and Guides.
If you need more assistance phone the Total Mobility team on 0800 868 662.

Taranaki Total Mobility providers [PDF, 162 KB]

Other transport assistance

Total Mobility is only one of several transport assistance services available for people with impairments in Taranaki. Click on the link for more information. 

Transport-related services in Taranaki [PDF, 565 KB]