These are our most frequently asked questions.
If you have a question that isn't addressed on this page, contact the TRC Transport team at email@example.com or by private message on Facebook @taranakipublictransport.
If you would like to speak to someone you can contact the team on 0800 BEE TRC (0800 233 872) (9am - 4pm weekdays only).
WHY DO I NEED A BEE CARD?
Bee Cards are the new prepay cards for bus travel. Smart cards no longer work as they are not compatible with the new Bee Card system.
HOW MUCH DOES A BEE CARD COST?
It costs $5 to purchase a Bee Card card. Passengers will also need to top-up a minimum of $5 to use their Bee Card.
AM I ABLE TO PAY BY CASH?
Yes. Cash fares are available but paying by cash is more expensive. The Bee Card will save you money. Please check out our fares page to see a list of zones and a table of fares.
WHAT HAPPENS IF I DON’T GET A BEE CARD?
Cash fares are still be available but SuperGold Card holders must have a Bee Card with their concession loaded to receive free travel.
DOES EVERYONE NEED THEIR OWN CARD?
Yes, every passenger should have their own Bee Card. However, they can pay for another passenger by talking to the bus driver. If they have a SuperGold Card concession loaded on their Bee Card it will only apply to them (the cardholder) and not the person they are paying for. Children under 5 years of age do not need a Bee Card.
CAN I TRANSFER BUSES?
Yes, passengers need to tag on and off each bus and as long as they transfer within the 1 hour window, there will be no extra charge.
HOW DO I TOP UP?
Passengers can top-up online at BeeCard.co.nz,(external link) at one of our Taranaki retailers, or on the bus. On bus top-ups will be phased out in future. Passengers will need a credit or debit card to top-up online. The minimum top-up is $5.00.
I JUST TOPPED UP. WHY CAN’T I SEE MY NEW BALANCE?
Balances will show as pending until the passenger tags onto the bus.
WHY DOES MY CARD STATUS SHOW AS PENDING?
Don't panic! Top up transactions and balance transfers will show in the Bee Card account as a “pending balance” until the Bee Card is presented to the Bee Card device on the bus. This balance is available and will become an active cash balance after the card has tagged on successfully (this may take a few hours). To see the pending balance please click on "Manage Card", you will see both cash balance and pending balance in that screen.
WHAT HAPPENS IF I FORGET TO TAG OFF?
Passengers may be charged a default (higher) fare.
As of 31 January 2022, we have moved to a new flat fare system and there are no concessions available, with the exception of SuperGold Card holders.
CAN I STILL TRAVEL FOR FREE (SUPERGOLD CARDS HOLDERS AND WITT STUDENTS)?
Yes. BUT to do so SuperGold Card holders will need to get themselves a Bee Card and have their concession loaded onto the card. SuperGold Card holders can load their concession when purchasing their Bee Card online, or by visiting one of our Taranaki Bee Card retailers. WITT students will need to present their current student ID to the bus driver.
DO I HAVE TO REGISTER MY BEE CARD ONLINE?
No. However, there are benefits for passengers who register their Bee Card, including being able to top-up online, loading SuperGold Card concessions, linking and managing multiple cards, and protecting balances if a card is lost or stolen.
CAN I USE ONE EMAIL ADDRESS FOR MULTIPLE BEE CARDS?
The Bee Card doesn’t allow for the same email address for more than one account, but it does allow up to 100 cards to be linked to the same account.
Once the passenger has created an account at www.BeeCard.co.nz(external link) they can select 'Register card to account' and enter the Bee Card number of the additional card.
Once the Bee Card number is entered, the card name will have the account holders name as a default. To change these details, select 'Manage Card' then 'Edit Card Holder' and enter the name and DOB of the person the card is being assigned to.
I'VE JUST PURCHASED A NEW BEE CARD IN STORE. WHY IS IT SHOWING AS INACTIVE IN MY ONLINE ACCOUNT?
Bee Cards purchased from a Taranaki retailer will show as “inactive” in your online account for up to 24 hours.
The Bee Card needs time to be uploaded to our national database system, once this happens your card will become “active” and you will be able to register your card to your account.