These are the most frequently asked questions.
If you have a question that isn't addressed on this page, contact the TRC Transport team at firstname.lastname@example.org or by private message on Facebook @taranakipublictransport.
If you would like to speak to someone you can contact the team on 0800 BEE TRC (8am - 4pm weekdays only).
WHY DO I NEED A BEE CARD?/CAN I CONTINUE TO USE MY SMART CARD?
Bee Cards are the new prepay cards for bus travel. Smart cards no longer work as they are not compatible with the new Bee Card system.
HOW MUCH WILL A BEE CARD COST?
It costs $5 to purchase a Bee Card card. Passengers will also need to top-up a minimum of $5 to use their new Bee Card.
WILL I STILL BE ABLE TO PAY BY CASH?
Yes. Cash fares will still be available but paying by cash is more expensive. The Bee Card will save you money.
WHAT HAPPENS IF I DON’T GET A BEE CARD?
Cash fares are still be available but SuperGold Card holders and WITT students must have a Bee Card with their concession loaded to receive free travel.
WHAT IF I STILL HAVE FUNDS ON MY SMART CARD WHEN WE SWITCH TO BEE CARD?
We no longer have the equipment to offer balance transfers from Smart Cards to Bee Cards.
DOES EVERYONE NEED THEIR OWN CARD?
Yes, every passenger should have their own Bee Card. However, they can pay for another passenger by talking to the bus driver. If they have a concession loaded on their Bee Card it will only apply to them (the cardholder) and not the person they are paying for. Children under 5 years of age do not need a Bee Card.
WILL TRANSFERRING STILL BE THE SAME?
Yes, passengers need to tag on and off each bus and as long as they transfer within the 1 hour window, there will be no extra charge.
HOW DO I TOP UP?
Passengers can top-up online at BeeCard.co.nz,(external link) at a customer service point or on the bus. On bus top-ups will be phased out in future. Passengers will need a credit or debit card to top-up online. The minimum top-up is $5.00.
I JUST TOPPED UP. WHY CAN’T I SEE MY NEW BALANCE?
Balances will show as pending until the passenger tags onto the bus.
WHAT HAPPENS IF I FORGET TO TAG OFF?
Passengers may be charged a default (higher) fare.
As of 1st April 2021, we will no longer provide refunds of overcharged fares due to incorrect or missing concessions.
To get a concession the passenger MUST first register their Bee Card at www.beecard.co.nz(external link).
- Child and SuperGold Card Concessions can be loaded automatically online
- For other concessions the passenger will need to visit a customer service point and complete an application form, or apply online(external link).
- Once the concession is loaded onto their card, they won’t need to show the driver ID. Just tag on and off, and the system will recognise their concession discount.
Please note: Concession applications can take up to working three days to process and apply.
CAN I STILL TRAVEL FOR FREE (SUPERGOLD CARDS HOLDERS AND WITT STUDENTS)?
Yes. BUT to do so passengers will need to get themselves a Bee Card and have their concession loaded onto the card.
- For SuperGold Card holders this will be done automatically when they order their card online.
- WITT will be done in conjunction with WITT, more details will be available closer to the time.
DO I HAVE TO REGISTER MY BEE CARD ONLINE?
No. However, there are benefits for passengers who register their Bee Card, including being able to top-up online, loading concessions, linking and managing multiple cards, and protecting balances if a card is lost or stolen.
CAN I USE ONE EMAIL ADDRESS FOR MULTIPLE BEE CARDS?
The Bee Card doesn’t allow for the same email address for more than one account, but it does allow up to 100 cards to be linked to the same account.
Once the passenger has created an account at www.BeeCard.co.nz(external link) they can select 'Register card to account' and enter the Bee Card number of the additional card.
Once the Bee Card number is entered, the card name will have the account holders name as a default. To change these details, select 'Manage Card' then 'Edit Card Holder' and enter the name and DOB of the person the card is being assigned to.
I'VE JUST PURCHASED A NEW BEE CARD IN STORE. WHY IS IT SHOWING AS INACTIVE IN MY ONLINE ACCOUNT?
Bee Cards purchased from a Customer Service Point will show as “inactive” in your online account for up to 24 hours.
The Bee Card needs time to be uploaded to our national database system, once this happens your card will become “active” and you will be able to register your card to your account.