COVID-19 guidance

Pandemic response Level 2 information for Citylink, Connector and Southlink passengers:

Citylink urban | Citylink school | Connector | Southlink

New Plymouth Citylink urban services (Routes 1-11, Route 20, Route 40)

  • All passengers must identify themselves to the on-board CCTV camera.
  • Passengers can use only the window seats. Aisle seats must not be used.
  • Fares apply from Monday 25 May. Buses are free until then.
  • Passengers encouraged to keep tickets/receipts for their own travel records.
  • Passengers should pay fares with a Citylink smart card. Avoid using cash if possible.
  • $5 sign-up fee for Citylink smart cards waived until 25 May.
  • Smart cards can no longer be topped up on buses. Top them up at iSITES, libraries, Tranzit Coachlines (15 Sunley St, NP) or Dalroy Tours (Bus Centre, 19 Ariki St, NP).

Citylink school services

  • Schools required to hold list of all pupils using school buses, and the routes they use. This will be accessed only if needed for contact tracing.
  • Students encouraged to keep tickets/receipts for their own records.
  • All seats can be used on school buses.
  • Fares apply from Monday 25 May. Buses are free until then.
  • Passengers should pay fares with a Citylink smart card. Avoid using cash if possible.
  • $5 sign-up fee for Citylink smart cards waived until 25 May.
  • Smart cards can no longer be topped up on buses. Top them up at iSITES, libraries, Tranzit Coachlines (15 Sunley St, NP) or Dalroy Tours (Bus Centre, 19 Ariki St, NP).

Hāwera-New Plymouth Connector

  • ALL passengers must pre-book, regardless of when they are using the service. Go to www.trc.govt.nz/myconnector or call Pickering Motors on 0800 22 11 20. Hospital patients or visitors should continue to book through TDHB.
  • All seats can be used, but with physical distancing where possible.
  • Fares apply from Monday 25 May. Buses are free until then.
  • Passengers should pay fares with a Connector smart card. Avoid using cash if possible.
  • $5 sign-up fee for Connector smart cards waived until 25 May.
  • Smart cards can no longer be topped up on buses. Top them up at iSITES, libraries or Dalroy Tours (Bus Centre, 19 Ariki St, NP).

Southlink

  • ALL passengers must book, regardless of which service. For services from/to Ōpunke, call Picking Motors on 0800 22 11 20. For services from/to Waverley/Pātea, call Weir Bros on 06 278 5252.
  • All seats can be used.
  • Fares apply from Monday 25 May. Buses are free until then.
  • Cash fares only.