Terms and conditions of SmartCard use

September 2010
The following terms and conditions of use are deemed to be accepted by the recipient upon the issue of a CityLink SmartCard, and by all other users upon use of a CityLink SmartCard.

1 The CityLink SmartCard remains the property of the Taranaki Regional Council.
2 The CityLink SmartCard must be registered in the cardholder’s name.
3 Only one CityLink SmartCard can be registered to any cardholder at any one time.
4 The use of CityLink SmartCard is governed by the terms and conditions determined by the Taranaki Regional Council.
5 The Taranaki Regional Council is not responsible for the quality of the service provided as a consequence of the use of a CityLink SmartCard or liable for any losses thereby incurred.
6 The Taranaki Regional Council together with any participating bus company is authorised to debit bus service fees and charges to CityLink SmartCard.
7 The available credit or 40-trip pass balance on a CityLink SmartCard is not transferable and is non-refundable except at the discretion of the TRC.  No interest will be paid to the cardholder for any funds on a CityLink SmartCard.
8 Multi-trip (40 trip) fares apply only to travel from or to school in the applicable fare zone.
9 A CityLink SmartCard must be validated for every trip taken on a participating bus service by presenting the card in an approved manner to the on–board card reader device. The cardholder must show the CityLink SmartCard, and/or boarding ticket, upon demand by an operator, driver or authorised staff from the Taranaki Regional Council. Failure to do so may mean that an operator charges the cardholder another fare.
10 The cardholder is responsible for the care of their CityLink SmartCard.
11 The cardholder is responsible for providing registration details for their CityLink smartCard. Proof of identity will be required to obtain full registration. 
12 If the Taranaki Regional Council and participating bus company, or their agents, determine that a card has failed and the defect was caused by the cardholder's misuse, damage or failing to comply with the terms and conditions of use of a CityLink SmartCard, the cardholder will be responsible for a replacement card and associated cost.  A replacement card may incur a $10 fee.
13 Should a card fail to operate, the driver will issue a receipt to the passenger. This receipt will be valid for the remainder of that business day and allow the passenger to use CityLink services for that day only. It is the passenger’s responsibility to contact the service operator and arrange for a new card to be issued.
14 The cardholder may reload a CityLink SmartCard on the buses or at Tranzit's depot.  For stored value, card reloads are restricted to multiples of $10 (up to a maximum of $100).  For children, 40-trip pass reloads are at the appropriate fare for their zone.  EFTPOS is available at Tranzit's depot only.
15 On presentation of your CityLink SmartCard, the fare or multi-trip (40-trip pass for children) will be automatically deducted.
16 Authorised staff from the Taranaki Regional Council and participating bus company or their agents may confiscate any card if they suspect it is being misused or the holder fails to comply with the terms and conditions of use.
17 All personal (registration) information relating to card holders remains confidential and will not be sold or passed on to any third party by the Taranaki Regional Council and participating bus company without the cardholder's consent.
18 The information provided on the Application Form is gathered for statistical purposes to be used in transport planning of services and for promotional or marketing purposes.
19 These terms and conditions of use may be altered from time to time by the Taranaki Regional Council.  The Taranaki Regional Council shall not be required to notify any individual users of any such change, but the Taranaki Regional Council will usually give two weeks notification of any such change by publication in the Midweek newspaper and on this website (www.taranakibus.info). Alterations to terms and conditions will be binding immediately they have been posted on the website.