Terms and conditions of smart-card use

The following terms and conditions of use are deemed to be accepted by the recipient upon the issue of a City Link smart card, and by all other users upon use of a City Link smart card. These terms and conditions of use may be altered from time to time by the Taranaki Regional Council (TRC).

The TRC shall not be required to notify individual users of any such change, but the TRC will give not less than two weeks public notice of any changes. Such public notices will be placed in the Midweek newspaper and on this website (www.taranakibus.info).

Alterations to current terms and conditions will be binding immediately when they have been posted on this website.

1. The City Link smart card remains the property of the Taranaki Regional Council.

2. The City Link smart card must be registered in the cardholder’s name.

3. Only one City Link smart card can be registered to any cardholder at any one time.

4. The use of CityLink smart card is governed by the terms and conditions determined by the Taranaki Regional Council.

5. The Taranaki Regional Council is not responsible for the quality of the service provided as a consequence of the use of a City Link smart card or liable for any losses thereby incurred.

6. The Taranaki Regional Council together with any participating bus company is authorised to debit bus service fees and charges to City Link smart card.

7. The available credit on a CityLink smart card is not transferable and is non-refundable except at the discretion of Taranaki Regional Council. No interest will be paid to the cardholder for any funds on a City Link smart card.

8. A City Link smart card must be validated for every trip taken on a participating bus service by presenting the card in an approved manner to the on–board card reader device. The cardholder must show the City Link smart card, and/or boarding ticket, upon demand by an operator, driver or authorised staff from the Taranaki Regional Council. Failure to do so may mean that an operator charges the cardholder another fare.

9. The cardholder is responsible for the care of their City Link smart card. Any card that has been damaged or is not accepted by the card-reader device may incur a $10 replacement fee.

10. The cardholder is responsible for providing registration details for their City Link smart card. Proof of identity will be required to obtain full registration.

11. If the Taranaki Regional Council or a participating operator determines that a card has failed and the defect was caused by the cardholder’s misuse or failing to comply with the terms and conditions of use of a City Link smart card then the cardholder will be responsible for a replacement card and associated cost.

12. Should a card fail to operate, the driver will issue a receipt to the passenger. This receipt will be valid for the remainder of that business day and allow the passenger to use City Link services for that day only. It is the passenger’s responsibility to contact the service operator and arrange for a new card to be issued.

13. The card holder may reload a City Link smart card on the participating buses or at the participating operator’s depot. Card reloads are restricted to multiples of $10. EFTPOS is available at the participating operator’s depot only.

14. On presentation of your City Link smart card, the fare will be automatically deducted.

15. The Taranaki Regional Council has the right to cancel a CityLink smart card without notice. Authorised staff from the Taranaki Regional Council and participating bus company, or their agents, may confiscate any card if they suspect it is being misused.

16. All personal (registration) information relating to card holders remains confidential and will not be sold or passed on to any third party by the Taranaki Regional Council without the cardholder’s consent.

17. The Taranaki Regional Council has the right to vary the terms and conditions in respect of the use of the CityLink smart card at any time. Publication or notice of changes will usually be provided two weeks prior to any changes.