Information

This page includes general information, the Citylink code of conduct, Citylink contact details and information on how to submit feedback or make a formal complaint.

General information

• You can purchase your ticket from the bus driver when getting on the bus.
• When boarding the bus, place your Citylink SmartCard on the recorder, or pay your cash fare, and tell the driver your destination.
• Remember to take your ticket as proof of purchase.
• Services run Monday to Friday with a limited service on Saturdays.
• There are no services on Sundays or Public Holidays.
• The driver has the right to refuse admission or remove passengers whose conduct is offensive.
• Smoking and the consumption of foodstuffs and alcohol are strictly prohibited.
• No responsibility is taken for articles left on buses. Lost items can be reported to Tranzit Coachlines.
• If there is no bus stop nearby, please signal the bus driver to stop.
• Free transfer tickets are available, please see the fares page.
• People with disabiities may qualify for concession fares under the Access scheme.
• SuperGold Card holders can travel for free on off-peak services.

Useful links

Citylink SmartCards

Free transfer tickets

Access fares

SuperGold cards

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Code of conduct

Tranzit Coachlines and the Taranaki Regional Council want all passengers to enjoy a comfortable and safe environment when using CityLink services. All passengers, including school-bus passengers, must understand and comply with this code of conduct.

All passengers have the right to:

• Fair treatment and respect
• A friendly and efficient service
• A safe, comfortable and clean environment when waiting or travelling.

You are responsible for:

• Your belongings and personal effects.
• Your own behaviour.
• Paying the correct fare when boarding  (cash or SmartCard).
• Showing any required ID or ticket pass (term pass or year pass) when boarding.
• Reporting any mistreatment or damage  to property.
• Following the instructions of any bus  driver, District or Regional Council 0fficer,  security or police officer.
• Understanding and respecting the rights  of other people using or waiting for a bus at a designated area.
• Retaining your ticket as proof of purchase and showing it on request.

You must not:

• Threaten, bully, harass or cause physical  or verbal harm to others (this includes other passengers and pedestrians or people in other vehicles). Police or schools (if a student is involved) will be contacted to take action.
• Eat, chew gum or smoke on the bus.
• Sit or stand in step-wells, armrests or  place feet on the back of the seats.
• Drink alcoholic or non alcoholic beverages, as this contravenes the Transport Act.
• Spit or litter. Please use rubbish bins at the front of the bus.
• Tag, graffiti or damage anything. This behaviour may lead to police involvement.
• Stand in front of the driver.
• Take an animal on to the bus unless it is a guide dog.
• Use emergency equipment unless it is an emergency situation.

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Feedback and complaints

You can give us informal feedback or make a formal complaint online via this website. Click on the relevant link:

Submit informal feedback

Lodge a formal complaint

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Contact us

For free copies of the Citylink timetable, or for further information - please contact:

INFO LINE: 0800 87 22 87

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