| General info | Code of conduct | Feedback & complaints | Contact us | Other bus services |
See also the answers to our Frequently Asked Questions
General information
- You can purchase your ticket from the bus driver when getting on the bus.
- When boarding the bus, place your CityLink SmartCard on the recorder, or pay your cash fare, and tell the driver your destination.
- Remember to take your ticket as proof of purchase.
- Services run Monday to Friday with a limited service on Saturdays.
- There are no services on Sundays or Public Holidays.
- The driver has the right to refuse admission or remove passengers whose conduct is offensive.
- Smoking and the consumption of foodstuffs and alcohol are strictly prohibited.
- No responsibility is taken for articles left on buses. Lost items can be reported to Tranzit Coachlines.
- If there is no bus stop nearby, please signal the bus driver to stop.
- For information on the ACCESS scheme, please click here.
- Free transfer tickets are available, please see the fares page.
- For information on free off-peak travel for Super Gold Card holders, please click here.
Code of conduct
Tranzit Coachlines and the Taranaki Regional Council want all passengers to enjoy a comfortable and safe environment when using CityLink services. All passengers, including school-bus passengers, must understand and comply with this code of conduct.
All passengers have the right to:
- Fair treatment and respect
- A friendly and efficient service
- A safe, comfortable and clean environment when waiting or travelling.
You are responsible for:
- Your belongings and personal effects.
- Your own behaviour.
- Paying the correct fare when boarding (cash or SmartCard).
- Showing any required ID or ticket pass (term pass or year pass) when boarding.
- Reporting any mistreatment or damage to property.
- Following the instructions of any bus driver, District or Regional Council 0fficer, security or police officer.
- Understanding and respecting the rights of other people using or waiting for a bus at a designated area.
- Retaining your ticket as proof of purchase and showing it on request.
You must not:
- Threaten, bully, harass or cause physical or verbal harm to others (this includes other passengers and pedestrians or people in other vehicles). Police or schools (if a student is involved) will be contacted to take action.
- Eat, chew gum or smoke on the bus.
- Sit or stand in step-wells, armrests or place feet on the back of the seats.
- Drink alcoholic or non alcoholic beverages, as this contravenes the Transport Act.
- Spit or litter. Please use rubbish bins at the front of the bus.
- Tag, graffiti or damage anything. This behaviour may lead to police involvement.
- Stand in front of the driver.
- Take an animal on to the bus unless it is a guide dog.
- Use emergency equipment unless it is an emergency situation.
Feedback and complaints
You can give us informal feedback or make a formal complaint online via this website.
To give informal feedback (suggestions, questions, praise or criticism), click here.
To lodge a formal complaint, click here.
Contact us
For free copies of the City Link timetable, or for further information - please contact:
INFO LINE: 0800 87 22 87
| Tranzit Coachlines Phone: 06 757 5783 Email: infotaranaki@tranzit.co.nz Web: www.tranzit.co.nz Office hours: Mon-Fri 8am-5pm |
Taranaki Regional Council 47 Cloten Road, Stratford Phone: 06 765 7127 Fax: 06 765 5097 Email: transport@trc.govt.nz Web: www.trc.govt.nz |
Other bus services
Click on the South Link logo in the banner at the top of the page for information on South Taranaki bus services.
Click on the links below for other services that operate within or to and from Taranaki.
Taranaki District Health Board hospital shuttle bus
Dalroy Express (Taranaki-Auckland services)
Intercity Coachlines (Taranaki-Auckland and Taranaki-Wellington)